See our advanced troubleshooting page for more help.
To restore your PC, you might need to download and run Windows Defender Offline. Microsoft Defender Antivirus for Windows 10 and Windows 8.1, or Microsoft Security Essentials for Windows 7 and Windows Vista.Use the following free Microsoft software to detect and remove this threat: If you've already paid, see our ransomware page for help on what to do now. There is no one-size-fits-all response if you have been victimized by ransomware. There is no guarantee that paying the ransom will give you access to your files.
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