With WhatsApp Business, two phone numbers will be active on the platform. Advantages of using WhatsApp Business with a second phone number It gives you two accounts Plus, since you know the calls and texts coming into that number will be work-related, you can separate your work and personal lives. Or you could simply get a second number through a second-line app and activate your number within a matter of minutes.Ī second number allows you to freely share your number with business associates and customers without having to worry about your privacy. You’ll have to get a new SIM, then get a phone with dual-SIM capabilities or buy a new device.
So, you’ll have to get a new phone number if you want to keep your old (i.e. You can’t use a personal phone number that you have previously used on the app. The need for a second numberįor WhatsApp Business two phone numbers are a necessity. You can also share multimedia content like documents, images, text and videos with your customers. That’s the kind of automation that can help small businesses. These could be for order or delivery-related queries. WhatsApp Business also lets you use auto-reply to engage with customers.
You’ll also be able to categorise and label your communication, which will make it easier to retrieve them. As a small business, you can notify customers about product features and discounts when they opt-in to receive messages from you. WhatsApp Business is a tool for businesses to easily interact with customers. But to enjoy all the benefits that WhatsApp Business brings, you will need two phone numbers. As you learn more about WhatsApp Business, you’ll realise that it’s an excellent tool for customer engagement. The power of WhatsApp, which sees over 55 billion messages every day, is now within the reach of small businesses.
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